Frequently Asked Questions

I PURCHASED MY TICKET ONLINE, WHAT DO I DO NEXT?

After purchasing a ticket online you will receive an email with a voucher. Print out that voucher and bring it with you to the check in point identified on the voucher.

WHAT IS YOUR CANCELLATION POLICY?

Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour.
If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.
Situations where:
– group (5 people or more) purchased any of our services and cancelled it in one of the following periods
– client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following periods:
up to 30 days before departure Royal Dalmatia d.o.o. retains 10% of the paid amount
29-15 days before departure Royal Dalmatia d.o.o. retains 25% of the paid amount
14-3 days before departure Royal Dalmatia d.o.o retains 40% of the paid amount
2 -0 days before departure Royal Dalmatia d.o.o. retains 100% of the paid amount
Royal Dalmatia d.o.o. reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.

WHERE CAN I PURCHASE MY TICKET?

Tickets can be purchased online on www.royal-dalmatia.com or you can come to our tourist agency office Andriceva 1 in Diocletian Palace in the city center of Split.

WE ARE STAYING OUTSIDE OF TOWN, HOW CAN WE GET TO OUR MEETING POINT ON TIME?

Give us your address and we will arrange you a pick-up if possible or provide you with detailed directions.

ARE THERE AGE OR HEALTH RESTRICTIONS?

There are no restrictions in terms of age or health, although pregnant women, and any individuals suffering from injuries such as back and neck issues are not advised to go on the tour as the sea can get rough in an instant.

DOES THE TOUR STILL GO OUT IF IT’S RAINING?

If the weather is deemed to be unsuitable then the tour will be cancelled in which case all guests will receive a 100% refund or the option of rescheduling.

ARE WE ABLE TO TAILOR MAKE OUR OWN TOUR?

Feel free to contact us and we can personalize an excursion to the destination of your choice.